Effective Date: March 07, 2023
This Policy does NOT apply to information collected from you either offliine or through websites and other online services that do not display or link to this Policy, including third-party websites to which our online services may link, or information that would be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). HopeNation’s use and disclosure of PHI is set forth in the HopeNation Notice of Privacy Practices which can be accessed here [insert link].
Some of the information we collect may be personally identifiable information, which includes, but is not limited to, information like your name, email address, postal address, or phone number. We do not collect information that would personally identify you unless you choose to provide it or as otherwise provided in this Policy. You can access and brose our Website at any time without providing any personally identifying information.
COLLECTION, USE, AND DISCLOSURE OF INFORMATION
What is Personal Information?
Personal Information is any information relating to a natural person who is, or can be, identified either directly or indirectly from such information and includes information such as a user’s name, address, telephone number, email address, Internet activity (such as browsing history), or other information directly linked to that person. Personal Information that we collect also includes the personal medical information which users provide to us through the Services. You are not legally required to provide Personal Information to us, but if you refuse to provide such information, we may not be able to register you to use the Platform.
Information that We Collect
When you view and/or interact with our Sites, we may collect and combine information about you, how you engage with our Sites, and the devices you use to view and/or interact with out Sites for the legitimate purposes outlined below. This includes information that you directly provide to us in connection with your use of the Sites and information collected automatically when you view and/or interact with our Sites.
Some of the information we collect may be personally identifiable information, which includes, but is not limited to, information like your name, email address, postal address, or phone number. We do not collect information that would personally identify you unless you choose to provide it or as otherwise provided in this Policy. You can access and browse our Sites at any time without providing any personally identifying information.
We collect a variety of information that you provide directly to us. For example, we may collect information about you when you:
- Sign up for a newsletter or similar communication;
- Make a requests or submit a question to us via online forms, email, or otherwise;
- Participate in surveys;
- Provide a review about the services provided by us;
- Create or modify an account, such as a patient portal account (as applicable);
- Upload or post any information to our Website;
- Make a requests for patient portal support or technical assistance; and
- Provide any other information to us.
In addition, from time to time, we may use or augment the Personal Information we have about you with information obtained from other sources, such as public databases, social media platforms, and other third parties.
How We May Use Personal Information
We and our third-party service providers may use Personal Information to:
▪ Respond to your inquiries and fulfill your requests
▪ Send you administrative information, and changes to our terms, conditions and policies;
▪ Send you marketing communications that we believe may be of interest to you;
▪ Personalize your experience by presenting products and offers tailored to you;
▪ Create diagnostic or therapeutic models intended for use by the HopeNation community;
▪ Further our business purposes, such as quality assessment, data analysis, audits, developing new products, enhancing the website, improving our services, identifying usage trends to inform members of the HopeNation community which aspects of the website might be useful to them, developing tools which help you assess the performance, competence and qualifications of health care professionals and conducting training programs for such professionals, and determining the effectiveness of our promotional campaigns; and
Our use of your Personal Information may also be subject to certain restrictions set forth in an agreement between us and your Provider.
We may also use aggregate or de-identified data that is not personally identifiable for any legally permissible purposes without restriction.
How Personal Information May Be Disclosed
Your Personal Information may be disclosed to:
▪ Our third-party service providers that provide services such as hosting of the Platform, data analysis, IT services and infrastructure, customer service, e-mail delivery, auditing and other similar services;
third parties, to permit them to send marketing communications to you regarding our products or services or the services of your Providers;▪ A third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding); and
HopeNation does not, to the best of our knowledge, sell or rent Personal Information that we have collected or retained about you to any other third party for any purpose. Accordingly, we do not offer individuals the ability to “opt out” of the selling or renting of Personal Information because we do not engage in those practices.
We may also disclose to third parties aggregate or de-identified data that is not personally identifiable for any legally permissible purposes.
HopeNation is concerned about the safety and privacy of children online. Because of this, we will make all efforts to comply with the Children’s Online Privacy Protection Act of 1998 (“COPPA”). COPPA and its accompanying FTC regulations establish United States federal law that protects the privacy of children using the internet. Further, HopeNation Services are intended only for minors whose parents/legal guardians have consented to their use of such Services. However, it is possible that by fraud or deception by others, we may receive information given to us or pertaining to minors, including children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or else delete the information from our servers. If you want to notify us of our unauthorized receipt of information by minors, including children under 13, please email email@example.com.
We seek to use reasonable physical, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system is 100% secure, and therefore we cannot guarantee against all potential security breaches. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.
STORAGE OF DATA
We will only store Personal Information for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon us by applicable law. This may mean that your Personal Information is stored by us for a number of years, depending on the purpose and need for that data to be processed.